Shipping and returns
Packages are generally dispatched within 2 days of receipt of payment.
Swiss Post takes care of bringing your parcels directly to your home.
Shipping costs include preparation and packaging costs as well as shipping costs.
We recommend that you group all of your items in a single order. We cannot combine two orders placed separately and shipping costs apply to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile items.
Box dimensions are appropriate and your items are properly protected.
In case of problems with the goods delivered, we invite you to contact us BEFORE re-sending the goods back. This could result in additional shipping costs which can often be avoided. In the event of an error on our part, we will bear the costs of returns, as well as the costs in order to re-dispatch the new replacement goods.
PLEASE NOTE: In the case of consumable goods, we cannot accept the return of goods if the packaging has been opened, except in the event of a proven problem of goods which do not comply with sanitary rules (mold, insects or any other similar case which may occur, despite the special attention paid by our producers and collaborators to guarantee the best possible quality).